✉️ SHIPPING POLICY ✉️

Shipping:

All items are located in Czech Republic and are shipped together, whether it’s a print, pin or a sticker.
All packages are sent via Czech Post and delivered by local shipping companies at final destination

Estimated shipping time:

Please allow up to 3 business days for me to pack your order as I’m the person who both draws, makes prints and sends it.

Czech Republic/Local – 2-3 business days

EU – 6-10 business days

United States & Worldwide – 9-21 business days

If you wish to pick up your order in Prague, select the proper option when checking out and contact me for further information.

Order arrived damaged/ did not arrive

Orders failed to be delivered due to lack of missing or wrong adress information will be re-shipped at customer expense, once the order is returned to me.
Damaged goods – in case any of the goodies might arrive with imperfections or damaged, please take photos and contact me.
All items are shipped together, whether it’s a print, pin or a sticker.

I’m NOT liable for any LOST or STOLEN package. Once a package has been shipped out and it is marked as Delivered, the shipping company is held liable for your package.

If you have further questions, send me an email to tofusenshiart@gmail.com alongside with your order number.

💸 PAYMENT POLICY 💸

We currently support direct online payments via the Comgate payment gateway. You are able to pay with methods such as VISA, Mastercard, Maestro payment cards and others.

Payment gateway provider: ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
Support e-mail: platby-podpora@comgate.cz
Phone: +420 228 224 267

Please only contact them in case of questions or complaints regarding gateway payments, but make sure to contact me first in case I could help.